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1. Who needs a business license?

Per Chino Municipal Code 5.04.040, anyone conducting business in the City of Chino is required to obtain a City business license. This includes out-of-town delivery vehicles, servicemen, and contractors. If you are starting a new business, you must also check to see if you need to record a Fictitious Business Name, or if you require a state seller's permit.

2. What permits do I need to start a business?

The type of permits you will need depends upon the type of business you are going to operate. Please visit the Business Resource Catalogue CalGold for more information about finding the appropriate permitting information for your business.

3. What type of signs require a sign permit?

A Sign Permit is required for the installation of any wall, monument, directory, directional or window sign. To receive more information about sign permits, please contact the Planning Division at 909-334-3253.

4. What programs does the City have for start-up and existing businesses?

The City partners with the Inland Empire Small Business Development Center (SBDC) to provide workshops, seminars, and one-on-one consulting for start-up and existing businesses. Please contact the Economic Development Division at 909-334-3254 for further assistance.

5. How do I do business with the City of Chino?

If you have a product or a service that you feel may benefit the City of Chino, please contact the Purchasing Division at 909-334-3367 to be added to the City's vendor list.

6. Where can I find demographic information about the City of Chino?

The City of Chino maintains and provides current demographic information. To see our current demographic statistics, please visit the Demographics page.

7. What is a fictitious business name?

A business name that does not include the surname of the individual owner, and each of the partners, or the nature of the business is not clear by the name.

8. What if my business is home-based?

Any office or service activities conducted from your home is subject to a business license. You will need to obtain a Home Occupation Permit from the Planning Division.

9. How do I renew my business license?

A business license is valid for one year, and a courtesy renewal notice will be forwarded to the registered business owner 30 days before the current one expires. Please note that if you do not receive a renewal notice, it does not mean that you are exempt from renewing it.

10. What if I sell my business?

If you sell your business and sell the business name, then you must file a forfeiture of the business name with the San Bernardino County Clerk. The new owner of the business must apply for the name once the seller completes the forfeiture.

11. What if I move to a new location in Chino?

Moving within Chino requires approval from the Planning Division and a new application. This step is required to ensure that the new location is zoned for any changes in the scope of the business.

12. Do I need to reapply for a business license if I change my business name?

If the name of your business changes, then the only requirement is a document indicating a name change. If the Tax ID number changes, then the current business license will be closed, and a new one will be issued. Only if the Tax ID number remains the same, then the name change can take place without closing the license.

13. What if I use a certain type of chemical in my business activities?

If your business uses a certain type of chemical, you may be required to obtain an Industrial Discharge Permit from the Environmental Engineering Division.

14. What can I expect the Planning Division to ask me about my business?

Planning will start by asking you to elaborate on the use of property in full detail. If your business is home-based, planning wants to know in full detail the type of business activities conducted from your home. If you plan on storing any flammables, the Planning Division would need to know so that the Chino Valley Fire Department can sign you off before the Planning Division can approve your use. The Planning Division will want the number of employees, if you have any, so that they can determine if parking is adequate at the property.

15. What can I expect the Building and Safety Division to ask me about my business?

Building and safety will ask you if you plan on altering the building, whether it's structural, plumbing, mechanical, or electrical. Staff will walk you through the necessary steps to obtain a permit.

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1. What are the yard sale rules?

In the Chino Municipal Code 5.40-Yard Sales it states: an individual seller, household, group, house address or location, is permitted two yard sales per year.

The yard sale must not take place more than three consecutive days and can only operate between the hours of 8 am and 8 pm. There can only be 3 signs (1 on-site and 2 directional) posted. The signs must be on private property and immediately removed when the sale is over.

2. Can I park my boat, trailer or RV in my driveway?

Yes, temporarily. Municipal Code 20.10.100 states boats, trailers or recreational vehicles may be parked on a private property's driveway up to 72 hours.

3. On collection days, how long can waste bins stay outside before being stored?

No. The Chino Municipal Code 8.16.070, states, all garbage, recycling, and yard waste bins must be removed within 24 hours of collection. Additionally, garbage, recycling, and yard bins must be stored out of view from the public right-of-way, behind a fence or within a garage or enclosure.

4. My neighbor's tree hangs over to my side. What are my rights?

The encroachment of shrubs or vegetation, including a tree, upon a neighbor's property is a common civil issue in California. This issue must be addressed as such, therefore, the City of Chino has no jurisdiction to involve itself in civil matters.

The best course of action is to research California neighbor laws and consult with a legal authority if you are unsuccessful at resolving the matter with your neighbor as one.

5. Can I store inoperable vehicles in my driveway?

Inoperable vehicles or vehicle parts placed on a driveway are considered a nuisance in the Chino Municipal Code and can only be stored for 72 hours.

Inoperable vehicles must be out of public view and made operable in order to be stored on a driveway. Putting a cover over the vehicle and/or registering it as inoperable with the Department of Motor Vehicles is not sufficient.

6. Does the City of Chino allow cannabis / marijuana dispensaries?

No, according to Chino Municipal Code 20.01.060-Marijuana Regulations; marijuana cultivation, processing, delivery, and dispensaries are prohibited within the city's boundaries.

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1. Who can volunteer?

Community members who are at least 13 years of age who are interested in giving back to the community.

2. How do I become a volunteer?

• Fill out an Online Volunteer Application.
• If you are under the age of 18, a parent or guardian must sign a Waiver and Release (PDF) before you can begin your assignment.
• Once a volunteer position is confirmed, fingerprinting and a background check will take place. (Volunteers 15 and under, skip this step.)
• You will be contacted by the assigned coordinator to determine start date and time:
  • One-day Volunteers (once a year) - Volunteers who would like to volunteer for only one day in a calendar year, please complete the Online Volunteer Application and a coordinator will contact you to determine assignment.
  • Court Ordered Volunteers - The City of Chino is unable to accept court ordered volunteers. If you are trying to fulfill court mandated hours, please contact the Inland Volunteer and Resource Center at 909-980-2857 (this agency is not affiliated with the City of Chino).

3. What volunteer opportunities are available?

To view current volunteer positions available, please visit the Volunteer Opportunities page. To view volunteer opportunities with the Chino Police Department visit the Join Chino PD page.

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1. My neighbors are setting off illegal fireworks, why haven't they been cited?

The use of illegal fireworks is considered a misdemeanor in the State of California. As such, violators cannot be cited unless the officers physically witness the violation or there is a citizen willing to sign an attestation form. Residents who witness violations may file an attestation form, which is similar to a private person's arrest, by calling 909-628-1234 and specifically stating they wish to file the complaint via attestation.

2. What is the Chino Police Department (PD) doing?

Beginning the week prior to the 4th of July holiday, the Police Department dedicates specific enforcement cars that respond to fireworks complaint calls and actively look for those violating the Chino municipal code prohibitions against the use of illegal fireworks. The Police Department also robustly staffs on the actual 4th of July holiday to more effectively respond to the increased call volume due to fireworks. On average, we deploy more than 50 personnel on July 4th. In addition to increased enforcement efforts by our patrol staff, the Special Enforcement Team conducts numerous undercover operations beginning in early June to seize illegal fireworks from those attempting to sell them in our area.

3. Can you use drones to cite people?

We do use Unmanned Aerial System (UAS) on the 4th of July to support ground units, but the line of sight limitations imposed by the Federal Aviation Administration (FAA) make the widespread use of UAS for patrol purposes, including routine fireworks patrols, impractical.

4. Why does the City allow safe and sane fireworks?

The City has a long tradition of allowing safe and sane fireworks. Chino residents enjoy spending time as a family and partaking in traditional activities of 4th of July celebrations. This means family gatherings, barbecues, pool parties, and ending the day with fireworks.

The City also has a long tradition of allowing the sale of safe and sane fireworks as a fundraiser for many of the City's non-profit organizations. For most, this is one of their biggest fundraisers of the year. These organizations must adhere to strict guidelines to be allowed to sell fireworks and must show the funds raised are returned to the Chino community.

5. Can the fine for illegal fireworks be increased?

The City cannot impose fines greater than $1,000, even for repeat offenders, per the State of California. The monetary limit is regulated and limited to $1,000 for any person who possess less than 25 pounds of fireworks.

6. What can I do or how can residents help?

Residents can assist the Police Department by serving as our eyes and ears. If you see illegal fireworks being ignited, please call the Police Department and provide as much detail as possible about the offender.

A Chino police officer can issue a citation based on a private person arrest (PPA) through attestation if provided the following: evidence to support the claim (photos/video of violation) and the willingness of the witness to appear before the hearing officer to give his/her account of the facts. Residents who wish to report violations may call 909-628-1234. Please be prepared to give an address of the violation and a detailed description of the person, if possible.

7. I live in the county area; how can I report illegal fireworks use?

Violations that occur in the county area can be reported to the San Bernardino Sheriff's Office (SBSO) Chino Hills station at 909-364-2000. However, if the fireworks are being ignited in the City of Chino, please call Chino Police Department at 909-628-1234.

8. What if I think that eliminating the sale of safe and sane fireworks in Chino will stop illegal fireworks?

Illegal fireworks are a problem for all cities in the region, even those that do not allow safe and sane fireworks. It is not unique to Chino.

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1. What is a General Plan and who uses it?

All cities and counties in California are required to have a general plan, which serves as the blueprint for growth and conservation, adopted by the City Council. It lays out the city’s long-term vision, and includes text, diagrams, and maps to communicate how the vision will be implemented. The plan is used a basis for land use decisions and is used by government officials such as the Planning Commission and the City Council to guide urban development. A general plan is also called a comprehensive plan because it covers the entire geographic area within city limits – both privately-owned and publicly owned properties – and a broad range of issues including physical, social, and economic development. Click here to view Chino’s current General Plan.

2. What area does the General Plan cover?

The General Plan covers all public and privately owned land within the City limit. However, the State of California encourages cities to look beyond their borders when preparing a General Plan, as issues are not necessarily confined to political boundaries. Accordingly, the planning area for the Chino General Plan Update includes land adjacent to the city to the northwest in Chino's Sphere of Influence (SOI). The SOI represents Chino's probable future boundary and service area. Land in the SOI may one day be annexed into the City, and while the City doesn't have jurisdiction there now, it can "pre-zone" land in the SOI for the purpose of determining the zoning that will apply to properties if they are annexed to the City in the future. For this reason, the General Plan will cover all land within the City limit and the SOI.

3. What goes into the General Plan?

State law requires that a general plan cover at least eight mandated topics: Land Use, Circulation, Housing, Conservation, Open Space, Noise, Safety, and Environmental Justice. General plans may also address other topics that are important to the community. Chino's General Plan includes optional chapters (called "elements") addressing economic development, air quality, and public health. 

4. Why update the General Plan?

The City's current General Plan was adopted in 2010, but emerging trends and new State laws are now triggering the need for an update. These trends include demographic change, the rise of internet shopping, growth in the logistics industry, new transportation technologies and more. Additionally, a series of new State laws enacted since the General Plan was last comprehensively updated mean the City must incorporate strategies to address multi-modal mobility, environmental justice, climate vulnerability, and emergency evacuation among other topics. In short, now is the time for both new and longtime residents to come together and define a shared vision for the future, clearly articulate goals and priorities, and for the City to put in place new policies that will guide growth and development over the next two decades.

5. What's the difference between a General Plan and a Zoning Code?

The General Plan and Zoning Code go hand-in-hand. The General Plan establishes broad, long-term policies to guide both private sector development and City investments. The Zoning Code implements General Plan policies through detailed development regulations that specify what activities can happen where, and that specify standards for the height and design of new buildings. State law requires that the Zoning Code be consistent with the General Plan. Chino's Zoning Code will updated in parallel with the General Plan to ensure consistency. The Zoning Code will also be updated to address new State housing laws.

6. What is an Environmental Impact Report (EIR)?

An environmental impact report (EIR) is a detailed analysis of how the environment would be affected by a plan or a development project. It analyzes impacts on a range of environmental resources, identifies alternatives to the proposed plan or project, and presents ways to reduce or avoid environmental impacts. Under the California Environmental Quality Act (CEQA), a general plan update is considered a project, and thus requires an EIR to be completed in conjunction with the plan. Community members and other government agencies can contribute at two different phases in the EIR process. The first phase is the Scoping Period which starts with the release of a Notice of Preparation (NOP) declaring that an EIR is going to be prepared and asks the public to comment on the scope of the EIR. The second phase is when the Draft EIR is released, and public comments are invited. Public comment is also welcomed when the Final EIR is considered at public hearings before City decision-makers.

7. What is the timeline for updating the General Plan?

The update involves four main phases, shown on the graphic below. Through this process, we will:

• Build a shared vision for the future
• Evaluate different options and alternatives that can achieve the vision
• Prepare a Draft General Plan, Zoning Code, and EIR
• Finalize the Plan through public hearings before the Planning Commission and City Council.

The update will take about two years and is scheduled to be completed in the summer of 2024. 

8. How Do I Get Involved?

SUBSCRIBE to receive notifications about events and join the discussion about the future of Chino! There will be lots of opportunities to have your say throughput the process. If you have any questions or comments, please don’t hesitate to reach out to the Planning Division.

Tell us what YOUR priorities are for Chino's future!

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1. What is a Housing Element?

The Housing Element is a city-initiated policy document that identifies policies and programs to meet existing and projected future housing needs for all economic segments in the City of Chino. The 2021 to 2029 Housing Element identifies specific actions to be taken over the planning period to address local housing needs. Key features of the Housing Element include:

• Population and housing profile of Chino
• Evaluation of housing constraints and resources
• Evaluation of existing housing programs and policies
• Identification of sites appropriate to accommodate housing at all income levels
• Develop policies, programs and quantified objectives

2. What is the Regional Housing Needs Assessment (RHNA) Process?

The RHNA process is mandated by state law to quantify projected housing needs within a community. The process informs Chino's planning processes by identifying future housing need as a result of projected population, employment and household growth. For the 2021 to 2029 Planning Period, The City of Chino is allocated an estimated 6,959 units to accommodate growth by income category. The Housing Element must provide sites to accommodate this estimated growth.

2021 to 2029 City of Chino RHNA Housing Needs Allocation

Income Category	Percent of Median Family Income	Income Range: Minimum	Income Range: Maximum	RHNA Allocation (Housing Units)
Very Low Income	0 to 50%	N/A	$37,650	2,106
Low Income	51 to 80%	$37,651	$60,240	1,281
Moderate Income	81 to 120%	$61,241	$90,360	1,200
Above Moderate Income	More than 120%	$90,361	More than $91,361	2,373
Total	N/A	N/A	N/A	6,959

Note: Income range is based on the 2020 Housing and Urban Development (HUD) Median Family Income (MFI) for San Bernardino County of $75,300.

3. Why is the City updating the Housing Element?

The City of Chino is required by state law to update its Housing Element every eight years. The current adopted Housing Element is for the 2013 to 2021 planning period. The City is now planning for the 2021 to 2029 planning period. Importance of updating the Housing Element:

• Ensures the City complies with state housing laws
• Allows the City to become eligible for state grants and funding sources
• Demonstrates the ability to meet future housing growth need
• Allows the community to further engage in the planning process

4. What is included in the update process?

The update process is community-based and will include a variety of activities to interface with the Chino community. Key features include:

• Multiple opportunities for the community to provide input in the process, both virtually and in-person
• Comprehensive review of demographics in the community to reflect existing conditions
• Completion of adequate sites analysis to meet 2021 to 2029 Regional Housing Needs Assessment (RHNA)
• Public hearings before the Planning Commission and City Council

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1. ¿Qué es un Elemento Vivienda?

El Elemento Vivienda es un documento de normas iniciado por la ciudad que identifica políticas y programas para satisfacer las necesidades de vivienda actuales y proyectadas para todos los segmentos económicos de la ciudad de Chino. El Elemento Vivienda 2021-2029 identifica acciones específicas que se tomarán durante el período de planificación para abordar las necesidades de vivienda locales.

Características clave del Elemento Vivienda:

• Perfil de población y vivienda de Chino
• Evaluación de limitaciones y recursos de vivienda
• Evaluación de políticas y programas existentes sobre la vivienda
• Identificación de sitios apropiados para albergar viviendas para todos los niveles de ingresos
• Desarrollar políticas, programas y objetivos cuantificados

2. ¿Qué es el Regional Housing Needs Assessment - RHNA (Proceso de Evaluación de las Necesidades de Vivienda Regionales)?

El proceso RHNA es un mandato de la ley estatal para cuantificar las necesidades de vivienda proyectadas dentro de una comunidad. El proceso informa los procesos de planificación de Chino al identificar las necesidades habitacionales futuras como resultado del crecimiento proyectado de población, empleo y hogares. Para el período de planificación 2021-2029, la ciudad de Chino tiene asignadas aproximadamente 6,959 unidades para adaptarse al crecimiento por categoría de ingresos. El Elemento Vivienda debe proporcionar sitios para adaptarse a este crecimiento estimado.

2021 to 2029 City of Chino RHNA Housing Needs Allocation

Categoría de Ingresos	Percent de Ingreso Familiar Rango Medio	Escala de Ingresos: Minimum	Escala de Ingresos: Maximum	Distribución del RHNA (Unidades Habitacionales)
Ingresos muy bajos	0 to 50%	N/A	$37,650	2,106
Ingresos bajos	51 to 80%	$37,651	$60,240	1,281
Ingresos moderados	81 to 120%	$61,241	$90,360	1,200
Ingresospor encima de Ingresos Moderados	>120%	$90,361	>$91,361	2,373
Total	N/A	N/A	N/A	6,959

Nota: El rango de ingresos se basa en el Ingreso Familiar Promedio (Median Family Income: MFI) del Departamento de Vivienda y Desarrollo Urbano (Housing and Urban Development: HUD) para el condado de San Bernardino de $75,300.

3. ¿Por qué la ciudad está actualizando el Elemento Vivienda?

La ley estatal requiere que la Ciudad de Chino actualice su Elemento de Vivienda cada ocho años. El Elemento Vivienda adoptado actualmente es para el período de planificación 2013-2021. La Ciudad ahora está planificando para el período de planificación 2021-2029.

La Importancia de Actualizar el Elemento Vivienda

Características clave del Elemento Vivienda:

• Se asegura que la Ciudad cumpla con las leyes estatales de vivienda
• Permite que la ciudad sea elegible para subsidios estatales y fuentes de financiación
• Demuestra la capacidad de satisfacer las necesidades futuras de crecimiento Habitacional
• Permite a la comunidad participar más en el proceso de planificación

4. ¿Qué se incluye en el Proceso de Actualización?

El proceso de actualización se basa en la comunidad e incluirá una variedad de actividades para interactuar con la comunidad de Chino. Las características clave incluyen:

• Múltiples oportunidades para que la comunidad proporcione información en el proceso, tanto de forma virtual como en persona
• Revisión integral de la demografía en la comunidad para reflejar las condiciones existentes
• La finalización del análisis de sitios adecuados para cumplir con RHNA 2021-2029
• Audiencias públicas ante la Comisión de Planificación y el Ayuntamiento

5. ¿Cómo puede usted participar en el Proceso de Actualización?

Hay una variedad de formas en las que puede participar durante el proceso de planificación. La ciudad está en proceso de desarrollar una presentación virtual y una Encuesta Comunitaria en línea. Estas herramientas estarán disponibles en el sitio web de la Ciudad y permitirán a los residentes proporcionar a la Ciudad comentarios, preferencias e información adicional. La Ciudad anticipa organizar un Taller Comunitario en la primavera de 2021 para proporcionar al público una oportunidad en persona de brindar información antes de completar la actualización del Elemento Vivienda.

Calendario

• Presentación Virtual - Verano 2020
• Encuesta Comunitaria - Verano 2020
• Sesiones de Estudio del Ayuntamiento - Otoño 2020
• Sesiones de Estudio de la Comisión de Planificación - Otoño 2020
• Borrador de la Revisión Pública - Invierno 2020
• Taller Comunitario - Invierno/Primavera 2021
• Audiencias Públicas - Primavera 2021

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1. What is the City of Chino looking to Annex?

Located at the northern border of the city and is generally centered on Ramona Avenue and Mustang Road. 

The project area consists of mainly residential developments within a suburban area. 73 percent of the project area is surrounded by the City of Chino.

2. Will there be any future developments once annexation is complete?

There are currently no new development plans, other than those already approved by the County of San Bernardino. Development relating to infrastructure may occur in the future.

3. Will this affect my property value?

No negative impact to property values is anticipated. Annexation will improve the ability to obtain access to all City of Chino services (police department, Public Works, Parks and Recreation, Building Permits, etc.).

4. What about sewer service?

As a resident within the proposed annexation area, the County of San Bernardino will be sending you a survey to determine your interest in connecting to potential sewer services.

5. Will my property taxes increase?

No, there will be no change to the amount of property taxes paid. Property owners in the County of San Bernardino pay the same rate of property tax that property owners pay in the City of Chino.

6. Does the City of Chino have future annexation plans?

Yes, there are other areas within the City of Chino’s Sphere of Influence that are targets for annexation.

7. Will rules change in the annexed area?

Currently legal uses in San Bernardino County will remain legal in the City of Chino.

The annexation area already has General Plan designations in place because the area falls within the City of Chino's Sphere of Influence. There are no land-use changes proposed at this time and the City of Chino is using a process of maintaining existing designations which is called, "prezoning."

Any animals currently permitted under County of San Bernardino zoning at the time of annexation will also be permitted by the City of Chino, with the understanding that animal keeping on the properties will transition to meeting future City of Chino standards.

8. What comes next?

Sign up to be contacted by email of any future community meeting and all public hearings. These meetings will provide an opportunity to directly address any questions, comments, or concerns. 

Property owners and voters who support the City of Chino’s annexation effort are not required to take any action. For property owners and/or registered voters within the annexation area who may oppose, you have the right to “protest” this annexation.  

9. Will land-use designations change for the annexed area?

No, the annexation area already has General Plan designations in place because the area falls within the City of Chino’s Sphere of Influence. There are no land-use changes proposed at this time and the City of Chino is using a process of maintaining existing designations which is called, “prezoning.”

10. How do I stay informed?

All property owners, residents, and tenants within the annexation area will be notified by mail of any future community meeting and all public hearings.

Property owners and voters who support the City of Chino’s annexation effort are not required to take any action. 

For property owners and/or registered voters within the annexation area who may oppose, you have the right to “protest” this annexation. This protest method is determined by LAFCO of San Bernardino County and must conform to specific requirements as to form, wording, procedure for submission, and timeframe.

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1. How can I be sure to receive the records that I want?

The Chino Police Department prefers that all Public Records Act (PRA) requests are made in writing, either using our Online Request Form or by completing and returning our Report Request Form (Report Request Form (English) (PDF)/Report Request Form (Spanish) (PDF)) to help ensure that we can accurately identify the records being sought in the request. Please include the following information in your request, so that we may respond to your request in a timely manner:

• Provide a clear and specific description of the requested information. Identify dates and times, report numbers, the names of persons involved and other specific information. The police department may ask you for additional information if the request is not specific enough to permit identification of the records you seek.
• Provide contact information so that our staff can obtain clarifying information if needed to ensure a prompt and accurate response to your request.

2. Can I access any record held by the Police Department?

No. Some records are exempt from release by law, including cases where the public interest in confidentiality outweighs the public interest in disclosure (Government Code 7921.000 - known as the California Public Records Act (PRA)). Additionally, the PRA only applies to records that already exist, and as such, the Police Department is not required to create a record, list or compilation.

3. Do I need to show identification to make a public records request from the Police Department?

Although you are not required to provide identification, doing so will help the Chino Police Department serve you more promptly. Your identification will allow us to determine which records may be released in accordance with the Public Records Act. The following types of photo identification are most useful to help you: (one of the following):

• State or Federal identification card
• Driver license
• Passport

4. How soon will I receive a response to my request from the Police Department?

The Public Records Act requires a prompt response to requests for access to records, usually within ten days of the request. Within the first ten days following receipt of a public records request, the Chino Police Department will determine if the Department has records that are responsive to the request, and whether the information is disclosable. The Department will then notify the requester of the determination and provide an estimated date by which the records will be provided. In some circumstances, the 10-day time limit for this notification may be extended up to an additional fourteen days by written notice to the requester.

5. What if I was arrested?

If you have been arrested and have not appeared in court, the Records Unit will not release the report. The case must be adjudicated before the report may be released. The court or prosecution will discuss options for obtaining the report at your arraignment.

6. What if a report involved a juvenile (under 18 years of age)?

Juvenile information includes any document relating to juvenile contacts and arrests, including being a victim of any crime. Access to juvenile court records is limited in accordance with the California Rule of Court 5.552 and Welfare and Institutions Code Section 827. Release of juvenile information requires the authorization of the Presiding Judge of the Juvenile Court.

Parents of a juvenile may receive a copy of certain types of reports (i.e. traffic collision reports). Availability of these records is restricted to court personnel, the minor, parents or guardian, attorneys involved in the case, and other persons designated by statute. All others will need to petition Juvenile Court directly for the release of that record.

7. When may I inspect public records at the Police Department?

Public records are open to inspection during office hours, generally between 7:30 am to 5:30 pm, Monday through Friday. Advanced notice is not required to inspect public records; however, a review may be delayed if staff are busy assisting other customers. It is advisable that any person who wishes to inspect records contact the Records Unit Supervisor prior to a planned request to assure that the records and staff are available to avoid delays. A requester may have to schedule an appointment if the records must be found and reviewed, or if redaction of confidential information is necessary.

8. May I obtain records in electronic format?

Yes, under certain conditions. The Chino Police Department may provide an electronic public record in the electronic format in which it retains its information or in one that is used by the department to create copies for its own use or provision to other agencies.

9. What are the fees to inspect records and for copies of records that I request?

There is no charge for reports that contain 10 or fewer pages. For reports greater than 10 pages in length, a fee of $0.10 per page is due and payable before the report will be released. There are no fees for reports delivered via secure email, but additional fees may apply to reports that include photos and/or videos, and for reports that must be delivered on physical media (e.g. CDs, DVDs, 'Thumb Drives', etc.). Payment may be made by cash, check or credit card. Victims of crimes are provided the first copy of a report at no cost. There is no charge to inspect records in person at the Chino Police Department.

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1. What do I do if online incident reporting is not right for me?

If your incident is an emergency, please call 911. If the incident is not an emergency, please call 909-628-1234.

2. What if the incident occurred in another city?

Only crimes that occurred within the City of Chino city limits may be reported online. If the crime took place outside of the City of Chino, please contact the police department for that jurisdiction.

3. What if this happened on a state highway or freeway (e.g. State Route (SR)-60; SR-71)?

If the incident took place on a state highway or freeway, please contact the Highway Patrol office nearest you. In the Chino area, the nearest Highway Patrol office is located in Rancho Cucamonga and can be reached at 909-980-3994.

4. What is a known suspect?

A known suspect exists when you or someone else knows the identity of person that committed the crime, or knows where to find the person who committed the crime, or knows the license plate number of the vehicle the suspect(s) was/were in.

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1. What is needed?

Applicants are required to show proof of residency (e.g. lease, rental agreement, utility bill, driver's license) and valid registration for the vehicle(s) for which they are seeking the permit(s).

2. What is the cost?

Permit Fee: $18 per year (a maximum of 4 permits may be issued per residence).

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1. What happens to found property?

Found property is held for a period of 90 days. If the property is unable to be returned to the rightful owner, it may be offered back to the finder. Note: Property that is contraband or evidence in an ongoing investigation may be held indefinitely.

2. What about property held for “safekeeping"?

Property held for "safekeeping" will be held for a period of at least 60 days. Firearms held for "safekeeping" are an exception.

3. What happens to firearms held for “safekeeping” or evidence?

Firearms held for "safekeeping" or evidence as a result of a family problem, a violent crime or potentially violent crime or mental health issue have special requirements for release. In those cases where the Police Department has confiscated a firearm(s) or other deadly weapon(s) and placed it into custody pursuant to Penal Code § 18250, a petition may be initiated in the Superior Court within 60 days of seizure to determine whether the firearm(s) or other deadly weapon(s) should be returned. A petition may be filed to extend the time to 90 days if necessary.

For additional information on the firearm release process, contact the Property and Evidence Unit at 909-334-3233.

4. What about all other items held as evidence?

• Felony arrest cases: Evidence items will be held for a minimum of 60 days from the date of final disposition by the court. If the owner does not claim the items at that time, they may be disposed of or destroyed in the manner prescribed by law.
• Misdemeanor arrest cases: Evidence will be held for 30 days from the date of sentencing and then items will be disposed of or destroyed in the manner prescribed by law.
• If no arrest has been made and/or no suspect identified: Evidence items may be held up to one year or longer depending on the status of the case.

5. Can someone else pick up an owner's property?

Yes. However, the person picking up the property must possess an original signed and dated "Letter of Permission" from the property owner, stating that they have been granted permission to retrieve the owner's property. The person should also have the police report number and a valid picture identification in the form of a California Driver's License, a California Identification Card, or a Passport.

Example of "Letter of Permission"

Today's Date

Chino Police Department Property and Evidence Unit,

My name is John Smith. I am currently unable to retrieve my property under police report number 20xx-xxxxxx due to being hospitalized, incarcerated, etc. I hereby give permission for my mother, Jane Smith, to retrieve my property from the Chino Police Department Property and Evidence Unit.

Signature

6. What recourse do citizens have if property has been wrongly released or destroyed?

If a citizen feels their property has been wrongly released or destroyed, the citizen may contact the Chino Police Department's Professional Standards Bureau at 909-334-3000. Upon notification, the Professional Standards Bureau will provide the necessary paperwork to file a claim against the City of Chino. Once the paperwork has been completed, the citizen must return the paperwork to the Professional Standards Bureau for processing.

7. How do I obtain photographs related to my case?

To obtain photographs related to your case, please contact the Criminal Investigations Bureau at 909-334-3230 and ask for the detective in charge of your case to obtain authorization for the photographs to be released.

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1. Why was my car impounded with a 30-day hold?

California Vehicle Code Sections 14602.6 and 14602.7 authorize law enforcement agencies to impound vehicles for up to 30-days when driven by individuals with no driver's license, a suspended license, or a revoked license. The 30-day impound begins on the calendar day the vehicle is impounded. The vehicle will be released after the 30-day period (to the registered owner or designee with proper authorization) during normal business hours.

2. Why am I responsible when I wasn’t driving the vehicle?

California Vehicle Code Section 14604 states that "No owner of a motor vehicle may knowingly allow another person to drive the vehicle upon a highway unless the owner determines that the person possesses a valid driver's license that authorizes the person to operate the vehicle." As the registered owner, you are responsible for anyone who drives your vehicle; whether it be a relative, friend, or acquaintance. If your vehicle was taken without your permission, you must file a stolen vehicle report and the person will then be charged with a crime and may be arrested.

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1. Question 1

什么是重新分区？

每十年，必须重新划分区，使每个区的人口基本相等。这个过程称为重新划分，对于确保每个市议员代表相同数量的选民非常重要。在奇诺，市议会负责绘制议会区。重新划分是使用美国人口普查数据完成的，该数据于 2021 年 3 月 31 日左右发布（由于 COVID-19，该日期可能会延长）。对于奇诺市，重新划分的过程必须在 2022 年 4 月 17 日之前完成。

2. Question 2

为什么重新划分对我很重要？

重新划分区域决定了哪些街区和社区为了选举议员而被组合成一个区。市议会将在为我们的市议会选择下一个地区地图时征求意见。您有机会与市议会分享您认为应该如何划定地区边界以最好地代表您的社区。您可以通过districts@cityofchino.org联系市政文员，以了解有关该流程如何运作的更多信息。

3. Question 3

现有的议会区是什么样的？

您可以在此处找到纽约市当前议会选区的地图。

4. Question 4

我们的市议会在绘制地区线时将使用什么标准？

在可行的范围内，将使用以下标准采用区划：

(1) 地理上相邻的区（每个市议会区应与下一个区共享共同边界），

(2) 应尊重当地社区或社区的地理完整性以最小化其划分的方式，

(3) 应以最小化其划分的方式尊重城市的地理完整性，

(4) 遵循自然或人工障碍（河流、街道、高速公路、铁路线等）的易于识别的边界.) 和

(5) 应划线以鼓励地理紧凑性。此外，不得以偏袒或歧视政党为目的而划定界限。

5. Question 5

我们的市议会将如何通知公众重新划分？

市议会将联系当地媒体，宣传重新划分选区的过程。此外，我们将真诚地将重新划分的过程通知各种社区团体。如果居民提前提出请求，我们的公开听证会将以适用的语言提供。市议会将就重新划分听证会通知公众，在采用地图之前将地图发布在网上，并创建一个专门的网页，用于提供有关重新划分过程的所有相关信息。

6. Question 6

我如何参与？

市议会将举行听证会，听取公众对应该在何处划定区线的意见。您可以通过发送电子邮件至 districts@cityofchino.org 提交公众意见，包括建议的地图草图。

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1. What is redistricting?

Every ten years, districts must be redrawn so that each district is substantially equal in population. This process, called redistricting, is important in ensuring that each city councilmember represents about the same number of constituents. In Chino, the City Council is responsible for drawing council districts. Redistricting is done using U.S. Census data, which is released around March 31, 2021 (Due to COVID-19, this date will likely be extended). For the City of Chino, the redistricting process must be completed by April 17, 2022.

2. Why does redistricting matter to me?

Redistricting determines which neighborhoods and communities are grouped together into a district for purposes of electing a councilmember. The City Council will seek input in selecting the next district map for our City Council. You have an opportunity to share with the City Council how you think district boundaries should be drawn to best represent your community. You can contact the City Clerk by email to find out more about how the process works.

3. What do the existing council districts look like?

You can find a map of the City’s current council districts on the Voting Districts page.

4. What criteria will our City Council use when drawing district lines?

To the extent practicable, district lines will be adopted using the following criteria:

1. Geographically contiguous districts (each city council district should share a common border with the next)
2. The geographic integrity of local neighborhoods or communities shall be respected in a manner that minimizes its division
3. Geographic integrity of a city shall be respected in a manner that minimizes its division
4. Easily identifiable boundaries that follow natural or artificial barriers (rivers, streets, highways, rail lines, etc.)
5. Lines shall be drawn to encourage geographic compactness. In addition, boundaries shall not be drawn for purposes of favoring or discriminating against a political party

5. How will our City Council notify the public about redistricting?

The City Council will reach out to local media to publicize the redistricting process. Also, we will make a good faith effort to notify community groups of various kinds about the redistricting process. Our public hearings will be provided in applicable languages if residents submit a request in advance. The City Council will notify the public about redistricting hearings, post maps online before adoption, and create a dedicated web page for all relevant information about the redistricting process.

6. How can I get involved?

The City Council will be holding hearings to receive public input on where district lines should be drawn. This page will be updated when the future public hearing dates are scheduled. You can also submit public comments, including suggested draft maps, by emailing the City Clerk.

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1. ¿Qué es la redistribución de distritos?

Cada diez años, los distritos deben ser rediseñados para que cada uno de ellos sea sustancialmente igual en población. Este proceso, llamado redistribución de distritos, es importante para asegurar que cada concejal de la ciudad represente aproximadamente el mismo número de conciudadanos. En Chino, el Ayuntamiento es responsable de diseñar los distritos del consejo. La redistribución de distritos se hace usando los datos del Censo de los EE.UU., que es publicado alrededor del 31 de marzo de 2021 (Es probable que esta fecha se extienda debido a COVID-19). Para la Ciudad de Chino, el proceso de redistribución de distritos debe completarse antes del 17 de Abril 2022.

2. ¿Por qué me importa la redistribución de distritos?

La redistribución de distritos determina qué vecindarios y comunidades son agrupados en un distrito con el fin de elegir a un concejal. El Ayuntamiento buscará aportes para determinar el próximo mapa del distrito para nuestro Ayuntamiento. Tu tienes la oportunidad de compartir con el Ayuntamiento cómo crees que los límites del distrito deben ser diseñados para representar mejor a tu comunidad.

Puedes contactar con el Secretario de la Ciudad para saber más sobre cómo funciona el proceso.

3. ¿Cómo se ven los distritos del consejo existentes?

Puedes encontrar un mapa actual de los distritos del Ayuntamiento aquí.

4. ¿Qué criterio usará nuestro Ayuntamiento al diseñar las líneas del distrito?

En la medida de lo posible, las líneas de distrito se adoptarán utilizando los siguientes criterios:

(1) los distritos geográficamente contiguos (cada distrito del ayuntamiento debe compartir una frontera común con el siguiente),

(2) se respetará la integridad geográfica de los vecindarios o comunidades locales de manera que se reduzca al mínimo su división,

(3) se respetará la integridad geográfica de una ciudad de manera que se reduzca al mínimo su división,

(4) se establecerán límites fácilmente identificables que sigan las barreras naturales o artificiales (ríos, calles, carreteras, líneas de ferrocarril, etc.), y

(5) se trazarán líneas para fomentar la compactación geográfica. Además, no se establecerán límites con el fin de favorecer o discriminar hacia un partido político.

5. ¿Cómo notificará nuestro Ayuntamiento al público sobre la redistribución de distritos?

El Ayuntamiento se pondrá en contacto con los medios de comunicación locales para dar a conocer el proceso de redistribución de distritos. Además, haremos un esfuerzo de buena fe para notificar a los diversos grupos de la comunidad sobre el proceso de redistribución de distritos. Nuestras audiencia pública se ofrecerán en los idiomas pertinentes si los residentes presentan una solicitud por adelantado. El Ayuntamiento notificará al público sobre la redistribución de audiencia de distritos, colocará los mapas en línea antes de su adopción y creará una página web dedicada a toda la información relevante sobre el proceso de redistribución.

6. ¿Cómo puedo involucrarme?

El Concejo Municipal llevará a cabo audiencias para recibir comentarios del público sobre dónde se deben trazar las líneas del distrito. Esta página se actualizará cuando se programen las próximas fechas de audiencia pública. Puede enviar comentarios públicos, incluidos los borradores de mapas sugeridos, enviando un correo electrónico.

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1. Question 1

재 구획이란 무엇입니까?

매 10 년마다 각 학군의 인구가 실질적으로 동일하도록 학군을 다시 작성해야합니다. 재 구획이라고하는이 프로세스는 각 시의원이 거의 동일한 수의 유권자를 대표하도록하는 데 중요합니다. 치노에서는 시의회가 의회 지구를 그리는 일을 담당합니다. 재 구획은 2021 년 3 월 31 일경에 발표 된 미국 인구 조사 데이터를 사용하여 수행됩니다 ( COVID-19로 인해이 날짜가 연장 될 수 있음 ). 치노시는 2022 년 4 월 17 일까지 재 구획 절차를 완료해야합니다.

2. Question 2

재 구획이 나에게 중요한 이유는 무엇입니까?

재 구획은 의원 선출을 위해 어떤 이웃과 지역 사회가 하나의 지구로 그룹화되는지 결정합니다. 시의회는 시의회를위한 다음 지구지도를 선택할 때 의견을 구할 것입니다. 지역 사회를 가장 잘 나타 내기 위해 지구 경계를 어떻게 그려야한다고 생각하는지 시의회와 공유 할 수있는 기회가 있습니다. 이 절차가 어떻게 진행되는지 자세히 알아 보려면 districts@cityofchino.org 로시 서기에게 연락 할 수 있습니다 .

3. Question 3

기존 협의회 지구는 어떻게 생겼습니까?

여기 에서시의 현재 의회 지구 지도를 찾을 수 있습니다 .

4. Question 4

우리 시의회는 지구 선을 그릴 때 어떤 기준을 사용합니까?

실행 가능한 범위 내에서 다음 기준을 사용하여 지구 라인을 채택합니다.

(1) 지리적으로 인접한 지구 (각 시의회 지구는 다음 지구와 공통 경계를 공유해야 함),

(2) 지역 이웃 또는 커뮤니티의 지리적 무결성이 존중되어야합니다. 분할을 최소화하는 방식으로

(3) 도시의 지리적 무결성은 분할을 최소화하는 방식으로 존중되어야하며,

(4) 자연적 또는 인공적 장벽 (강, 거리, 고속도로, 철도 등)을 따르는 쉽게 식별 가능한 경계선을 따라야합니다..) 및

(5) 지리적 압축을 장려하기 위해 선을 그려야합니다. 또한 정당에 대한 호의 나 차별을 목적으로 경계를 설정해서는 안됩니다.

5. Question 5

우리 시의회는 재 구획에 대해 대중에게 어떻게 알립니 까?

시의회는 지역 언론에 연락하여 재 구획 과정을 홍보 할 것입니다. 또한 재 구획 과정에 대해 다양한 커뮤니티 그룹에 알리기 위해 성실하게 노력할 것입니다. 주민들이 사전에 요청을 제출하면 공청회가 해당 언어로 제공됩니다. 시의회는 재 구획 청문회에 대해 대중에게 알리고, 채택 전에지도를 온라인으로 게시하고, 재 구획 과정에 대한 모든 관련 정보를위한 전용 웹 페이지를 만들 것입니다.

6. Question 6

어떻게 참여할 수 있습니까?

시의회는 지구 선을 어디에 그려야하는지에 대한 여론을 얻기 위해 청문회를 개최 할 것입니다. 여러분은 districts@cityofchino.org로 이메일을 보내 제안 된지도 초안을 포함한 공개 의견을 제출할 수 있습니다.

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1. Ano ang muling pagdidistrito?

Tuwing sampung taon, ang mga distrito ay dapat muling ibalik upang ang bawat distrito ay malaki ang katumbas ng populasyon. Ang prosesong ito, na tinatawag na muling pagdidistrito, ay mahalaga sa pagtiyak na ang bawat kagawad ng lungsod ay kumakatawan sa halos parehong bilang ng mga nasasakupan. Sa Chino, ang Konseho ng Lungsod ay responsable para sa pagguhit ng mga distrito ng konseho. Ginagawa ang muling pagdidistrito gamit ang data ng Census ng U.S., na inilabas bandang Marso 31, 2021 ( Dahil sa COVID-19, ang petsang ito ay malamang na mapalawak ). Para sa Lungsod ng Chino, ang proseso ng muling pagdidistrito ay dapat na nakumpleto sa Abril 17, 2022.

2. Bakit mahalaga sa akin ang muling pagdidistrito?

Tinutukoy ng muling pagdidistrito kung aling mga kapitbahayan at pamayanan ang pinagsasama-sama sa isang distrito para sa mga hangarin na pumili ng isang miyembro ng konseho. Hihingi ang Konseho ng Lungsod ng input sa pagpili ng susunod na mapa ng distrito para sa aming Konseho ng Lungsod. Mayroon kang pagkakataon na ibahagi sa Konseho ng Lungsod kung paano sa tingin mo dapat iguhit ang mga hangganan ng distrito upang pinakamahusay na kumatawan sa iyong pamayanan. Maaari kang makipag-ugnay sa City Clerk sa districts@cityofchino.org upang malaman ang higit pa tungkol sa kung paano gumagana ang proseso.

3. Ano ang hitsura ng mayroon nang mga distrito ng konseho?

Maaari kang makahanap ng mapa ng kasalukuyang mga distrito ng konseho ng Lungsod dito.

4. Anong pamantayan ang gagamitin ng aming Konseho ng Lungsod sa pagguhit ng mga linya ng distrito?

Sa sukat na magagawa, ang mga linya ng distrito ay gagamitin gamit ang mga sumusunod na pamantayan:

(1) mga geograpikal na magkadikit na distrito (ang bawat distrito ng konseho ng lungsod ay dapat magbahagi ng isang karaniwang hangganan sa susunod),

(2) ang heograpikong integridad ng mga lokal na kapitbahayan o pamayanan ay igagalang sa paraang binabawasan ang pagkakabahagi nito,

(3) ang integrasyong pang-heyograpiya ng isang lungsod ay igagalang sa paraang minimize ang paghati nito,

(4) madaling makilala ang mga hangganan na sumusunod sa natural o artipisyal na hadlang (mga ilog, lansangan, daanan ng tren, linya ng riles, atbp..), at

(5) mga linya ay dapat iguhit upang hikayatin ang pagiging geographic. Bilang karagdagan, ang mga hangganan ay hindi dapat iguhit para sa mga layunin ng pagkiling o diskriminasyon laban sa isang partidong pampulitika.

5. Paano aabisuhan ng aming Konseho ng Lungsod ang publiko tungkol sa muling pagdidistrito?

Maabot ng Konseho ng Lungsod ang lokal na media upang isapubliko ang proseso ng muling pagdidistrito. Gayundin, magsusumikap kami ng mabuting pananampalataya upang abisuhan ang mga pangkat ng komunidad ng iba't ibang uri tungkol sa proseso ng muling pagdidistrito. Ang aming mga pagdinig sa publiko ay ibibigay sa mga naaangkop na wika kung ang mga residente ay magsumite ng isang kahilingan nang maaga. Aabisuhan ng Konseho ng Lungsod ang publiko tungkol sa muling pagdidistrito ng mga pagdinig, mag-post ng mga mapa sa online bago ang pag-aampon, at lilikha ng isang nakalaang web page para sa lahat ng nauugnay na impormasyon tungkol sa proseso ng muling pagdidistrito.

6. Paano ako makikisali?

Ang Konseho ng Lunsod ay magsasagawa ng mga pagdinig upang makatanggap ng pampublikong input sa kung saan dapat iguhit ang mga linya ng distrito. Maaari ka ring magsumite ng mga pampublikong komento, kasama ang iminungkahing mga draft na mapa, sa pamamagitan ng pag-email sa districts@cityofchino.org.

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1. Question 1

Tái phân chia khu là gì?

Cứ mười năm một lần, các huyện phải được vẽ lại để mỗi huyện có dân số bằng nhau về cơ bản. Quá trình này, được gọi là phân chia lại, rất quan trọng trong việc đảm bảo rằng mỗi thành viên hội đồng thành phố đại diện cho cùng một số lượng cử tri. Ở Chino, Hội đồng thành phố chịu trách nhiệm vẽ các quận của hội đồng. Việc phân chia lại được thực hiện bằng cách sử dụng dữ liệu Điều tra dân số Hoa Kỳ, được phát hành vào khoảng ngày 31 tháng 3 năm 2021 ( Do COVID-19, ngày này có thể sẽ được kéo dài ). Đối với Thành phố Chino, quá trình phân chia lại phải hoàn thành trước ngày 17 tháng 4 năm 2022.

2. Question 2

Tại sao việc tái phân chia khu vực lại quan trọng đối với tôi?

Việc phân chia lại xác định những khu dân cư và cộng đồng nào được nhóm lại với nhau thành một quận nhằm mục đích bầu một ủy viên hội đồng. Hội đồng Thành phố sẽ tìm kiếm ý kiến đóng góp trong việc lựa chọn bản đồ quận tiếp theo cho Hội đồng Thành phố của chúng tôi. Bạn có cơ hội để chia sẻ với Hội đồng Thành phố về cách bạn nghĩ rằng ranh giới quận nên được vẽ để đại diện tốt nhất cho cộng đồng của bạn. Bạn có thể liên hệ với Thư ký Thành phố tại districts@cityofchino.org để tìm hiểu thêm về cách thức hoạt động của quy trình.

3. Question 3

Các khu vực hội đồng hiện tại trông như thế nào?

Bạn có thể tìm thấy bản đồ của các quận hội đồng hiện tại của Thành phố tại đây.

4. Question 4

Hội đồng Thành phố của chúng ta sẽ sử dụng tiêu chí nào khi vẽ các đường quận?

Trong phạm vi có thể thực hiện được, các tuyến quận sẽ được thông qua sử dụng các tiêu chí sau:

(1) các quận tiếp giáp nhau về mặt địa lý (mỗi quận của hội đồng thành phố nên chia sẻ biên giới chung với quận tiếp theo),

(2) tính toàn vẹn địa lý của các khu dân cư hoặc cộng đồng địa phương phải được tôn trọng theo cách giảm thiểu sự phân chia,

(3) tính toàn vẹn địa lý của một thành phố sẽ được tôn trọng theo cách giảm thiểu sự phân chia,

(4) các ranh giới có thể xác định dễ dàng theo các rào cản tự nhiên hoặc nhân tạo (sông, đường phố, đường cao tốc, đường sắt, v.v..), và

(5) các đường sẽ được vẽ để khuyến khích sự nhỏ gọn về mặt địa lý. Ngoài ra, các ranh giới sẽ không được vẽ ra cho các mục đích ủng hộ hoặc phân biệt đối xử chống lại một đảng chính trị.

5. Question 5

Hội đồng Thành phố của chúng ta sẽ thông báo cho công chúng như thế nào về việc tái phân chia khu?

Hội đồng Thành phố sẽ liên hệ với các phương tiện truyền thông địa phương để công khai quá trình tái phân chia khu. Ngoài ra, chúng tôi sẽ cố gắng thông báo cho các nhóm cộng đồng thuộc nhiều loại khác nhau về quy trình tái phân chia khu. Các phiên điều trần công khai của chúng tôi sẽ được cung cấp bằng các ngôn ngữ hiện hành nếu cư dân gửi yêu cầu trước. Hội đồng Thành phố sẽ thông báo cho công chúng về các buổi điều trần tái phân chia khu, đăng bản đồ trực tuyến trước khi thông qua, và tạo một trang web dành riêng cho tất cả các thông tin liên quan về quy trình tái phân chia khu.

6. Question 6

Làm thế nào tôi có thể tham gia?

Hội đồng thành phố sẽ tổ chức các buổi điều trần để lấy ý kiến của công chúng về nơi nên vẽ các tuyến quận. Bạn có thể gửi ý kiến công khai, bao gồm cả bản đồ dự thảo được đề xuất, bằng cách gửi email tới districts@cityofchino.org.

Show All Answers

1. How can I pay my utility bill?

• Online Payments are accepted by credit card (VISA, MasterCard, or Discover), or by an electronic check. You can make a one-time payment, or automatic monthly recurring payments.
• Mail a personal or company check to City Hall using the return envelope provided with your utility bill.
• Cash and credit card (VISA, MasterCard, or Discover) payments may be made in person at City Hall during normal business hours.
• Credit card (VISA, MasterCard, or Discover) payments are accepted over the telephone.
• Drop your payment off at the convenient drive-up payment box located in the west parking lot behind City Hall; entry to the parking lot is available from Chino Avenue or Sixth Street.
• Use the drop slot payment box located on the building wall next to the east entrance to City Hall, or the drop payment box located in the lobby of City Hall.

2. How can I request water or trash services?

Requests for water and trash service can be processed by phone or at the public service counter at City Hall. Requests for service will be scheduled for the following workday, unless otherwise specified. You may use a credit card (VISA, MasterCard, or Discover) for the start-up fee and advance payment. If you have not paid the start-up fees, services cannot be established and water disconnection may occur.

3. Will I need to pay an advance payment?

An advance payment is required, unless a letter of credit from your most recent water supplier can be provided. The letter must indicate you had a good payment record for at least the last two years. If an advance payment is necessary, it is applied as a credit toward your balance after two years of on-time payments.