Frequently Asked Questions

• Online Payments are accepted by credit card (VISA, MasterCard, or Discover), or by an electronic check. You can make a one-time payment, or automatic monthly recurring payments.
• Mail a personal or company check to City Hall using the return envelope provided with your utility bill.
• Cash and credit card (VISA, MasterCard, or Discover) payments may be made in person at City Hall during normal business hours.
• Credit card (VISA, MasterCard, or Discover) payments are accepted over the telephone.
• Drop your payment off at the convenient drive-up payment box located in the west parking lot behind City Hall; entry to the parking lot is available from Chino Avenue or Sixth Street.
• Use the drop slot payment box located on the building wall next to the east entrance to City Hall, or the drop payment box located in the lobby of City Hall.

Requests for water and trash service can be processed by phone or at the public service counter at City Hall. Requests for service will be scheduled for the following workday, unless otherwise specified. You may use a credit card (VISA, MasterCard, or Discover) for the start-up fee and advance payment. If you have not paid the start-up fees, services cannot be established and water disconnection may occur.

An advance payment is required, unless a letter of credit from your most recent water supplier can be provided. The letter must indicate you had a good payment record for at least the last two years. If an advance payment is necessary, it is applied as a credit toward your balance after two years of on-time payments.