COVID-19 (Coronavirus)

microscopic view of virus cell


The City of Chino is actively monitoring the novel coronavirus (COVID-19).  The City is receiving daily reports on this subject from the State and County Health Department.

On March 10, San Bernardino County declared a local health emergency to ensure that it will have the authority to take measures necessary to protect and preserve public health and safety, including seeking aid from state and federal authorities as necessary. 

We encourage residents to follow all recommendations from the CDC as well as local advisories from the California Department of Public Health and the San Bernardino County Department of Public Health. Please visit the links below for resources and real-time information.

City of Chino's Emergency Proclamation
City of Chino's Resolution 2020-015

COVID-19 CUSTOMER SERVICE CONTINUATION PLAN 

Updated March 31 3:00pm
The following is an update on the measures the City has taken to help reduce the spread of the Coronavirus while continuing to provide services to the community.  Effective Wednesday, March 18, Chino City Hall, the Carolyn Owens Community Center, and Neighborhood Activity Center will be closed to the public.  These facilities can only be accessed by appointment.  

Please view the information below for ways to safely access City services and participate in public processes such as the City Council meetings. The closures and policies implemented are the result of the City following the on-going national, state and local directives regarding Coronavirus to help contain the spread of the virus. The City continues to monitor the Coronavirus pandemic and will issue updates as more information becomes available or if there are any changes. 

Utility Billing
To pay City utility bills, residents and businesses are encouraged to take advantage of our various payment methods: 

      -On-line payments are accepted by credit card (VISA, MasterCard, or Discover), or by an electronic check at www.cityofchino.org/billpay

      -Mail a personal or company check to City Hall using the return envelope provided with your utility bill.

      -Credit card (VISA, MasterCard, or Discover) payments are accepted over the telephone at 909-334-3264.

      -Drop your payment off at the convenient drive-up payment box located in the west parking lot behind City Hall; entry to the parking lot is available from Chino Avenue or Sixth Street.

      -Use the drop slot payment box located on the building wall next to the east entrance to City Hall.

To speak to someone, please call (909) 334-3264 or email UtilityBilling@cityofchino.org during normal business hours: Monday-Friday, 7:30 a.m. – 5:30 p.m.


In the event there is an emergency with your water or sewer service please contact (909) 334-3264. If your emergency occurs after normal business hours, please call our Police Dispatch Center at (909) 628-1234.



Police Department
The Chino Police Department public lobby is closed effective Wednesday, March 18 and will remain closed until further notice.   911 services are fully operational and officers are prepared to respond to calls.  Laws will be enforced, and our City will remain protected.  Please note the changes to the delivery of following Chino PD services.

Live Scans (Fingerprinting)
In order to protect our employees and the public, live scan services are temporarily suspended. 

Police Records
Please call the Records Unit at 909-334-3001 with any records related questions.  

Property Releases
Property releases will be done by appointment only and can be scheduled by calling 909-334-3233. If you need police services while at the police department building, use the phone in the vestibule outside the lobby for assistance. 

Non-Emergencies

To report a non-emergency, please call the Chino Police dispatch center at 909-628-1234. 

File a Police Report Online 
Specified types of Crime Reports (Lost Property, Theft, ID Theft, Vandalism, and Vehicle Burglary)
can be filed online at www.cityofchino.org/onlinereporting

Emergencies
As a reminder, in an emergency please call 9-1-1.  Please only call 911 if you have a life-threatening emergency so first responders are available to those with the most urgent needs.

Community Services Department 
For general inquiries, please call 909-334-3258 or email communityservices@cityofchino.org. Check out the City's Virtual Recreation page for ideas on recreating at home. For more on Community Services, visit their department webpage at www.cityofchino.org/CS.

Development Services
For general inquiries, please call 909-334-3314 or email developmentservices@cityofchino.org. For more on Development Services, visit their department webpage at www.cityofchino.org/DS .

Human Resources
For general inquiries, please call 909-334-3274 or email hr@cityofchino.org. For more on Human Resources, visit their department webpage at www.cityofchino.org/HR.

Public Works
For general inquiries, please call 909-334-3265 or email publicworks@cityofchino.org. For more on Public Works, visit their department webpage at www.cityofchino.org/PW .

Communications
To ensure that you are notified of critical City-specific information, sign up for ChinoNotify to receive messages and alerts.


Next Steps
We will continue to monitor public health agency recommendations on public gatherings and other guidance specific to government agencies. If there are changes to City operations or specific actions that impact the Chino community, we will notify the community of these actions.

We will provide an update to the Chino community on a regular basis moving forward. Please note, this is a rapidly evolving situation and the customer service continuation plan may change daily, if not hourly.


Closures and Cancellations

Updated 3/20/20

City Facilities
-Chino City Hall
-Lobby of Police Department
-Carolyn Owens Community Center
-Neighborhood Activity Center
-Ayala Park Batting Cages and Skatepark
-Chino Boxing Gym (March 14-End of April)
-Chino Youth Museum (March 16-End of April)
-Old Schoolhouse Museum (March 16-End of April)
-Teen Center (March 16-End of April)
-Preserve Community Center (March 14-April 3)
-The Chino Senior Center (March 14 through End of April). Frozen lunches will be available upon request for pick up or delivery and social services will continue by phone at 909-334-3271. 
-San Bernardino County Public Libraries 
-Facility, pavilion and field rentals. Renters can call 909-334-3258 for more info.


City Meetings
Community Services Commission Meeting (March 23)
Healthy Coalition Meeting
Teen Advisory Committee
Teen Opportunity Program

City-Sponsored Events
-Chino Youth Track and Field (March 14)
-Chino City Hall on the Move (March 14)
-Chino Valley Chamber of Commerce Salute to Public Safety (March 19)
-Teen Night Out (March 20)
-Cultural Palooza (March 21)
-Volleyball Clinic (various dates beginning March 21)
-Garden Workshop & Children’s Discovery Workshop (March 21, April 18)
-MLB Pitch, Hit & Run (March 21)
-Ball N’ Brunch at the Preserve (March 28)
-Residential Community Cleanup (March 28)
-Irrigation Workshop (March 28)
-Chino Youth Museum First Fridays – Arbor Day (April 3)
-Teen Glow in the Dark Egg Hunt (April 3)
-Healthy Family Day (April 4)
-Chino Youth Museum Lunch with the Bunny (April 9)
-Earth Day Celebration (April 16)
-Corporate Challenge
-Household Hazardous Waste Drop Off


Senior Events and Activities
-Senior Bingo (March 13)
-St. Patrick’s Day Senior Bingo (March 14)
-Sock Hop Dance (March 19)
-Legends Senior Challenge (March and April)

Classes & Programs
-
Contract Classes: The current session will be cancelled. No new registration for classes until after April.
-Enrichment Classes: Suspended immediately
-Spring Camp
-Tiny Tots

Sports

-Adult basketball, aerobics and soccer suspended immediately.
-Open gym basketball, pickle ball and volleyball at the NAC and Preserver are canceled.
-Batting Cages are closed.
-Pee Wee Soccer

District Programs 
-After School: All SOAR and High Five sites
-Counseling at schools (however, Human Services 13201 Central Ave, is open for counseling with social distancing)
-TUPE
-HOPE: Case Management, TYKES, McKinney Vento, CARE Closet, Health Center (some of these programs may remain open pending District decision.
-PALS
-Sunrise Kids

Chino Valley Unified School District Updates

The Chino Valley Unified School District directed the closure of the district’s 35 schools,  beginning Monday, March 16, 2020 to the end of the school year.

For more information from the Chino Valley Unified School District, visit their website here.

Public Meetings

Chino City Council Meetings via Teleconference
In light of Executive Order N-29-20 issued on March 17th, the City of Chino has made several opportunities for everyone to watch or participate in upcoming City Council Meetings. Members of the public may submit written comments to CityClerk@cityofchino.org. Individuals may leave verbal comments up until 5:30 p.m. on the respective meeting date by calling (909) 334-3306. Beyond these opportunities, the following are additional methods to participate or view the meeting:


Chino City Council Meetings - Closed Session (Starting at 6:00 p.m.)

If you would like to provide public comments regarding closed session, you may submit written comments to CityClerk@cityofchino.org. Individuals may also leave verbal comments up until 5:30 p.m. by calling (909)334-3306. Beyond these opportunities, individuals wanting to provide verbal testimony are required to register for the Closed Session webinar by entering the following URL: https://attendee.gotowebinar.com/register/5176420885181609741

To call in without registering, please call the numbers below. Please note that if you only call in without registering, you will be in listen-only mode (ADA Assistance - Dial 711 for California relay) which means you will not be able to provide any comments through the teleconference system.

Step One: Call 1 (877) 568-4108
Step Two: Enter attendee number 665-585-639#
Step Three: Select the # key


Chino City Council Meetings - Open Session (Starting at 7:00 p.m.)

Option I: To Watch the Broadcast on Chino 3 TV
To watch a live stream of the meeting, click on the “Live 24/7 Stream” which can be view by clicking here. You can also view Chino 3 TV by tuning into channel 3 if you subscribe with Spectrum or channel 32 if you subscribe with Verizon.

Option II: Call in to listen to the meeting (Listen-Only Mode)
To call in without registering, please call the numbers below. Please note that if you only call in without registering, you will be in listen-only mode (ADA Assistance - Dial 711 for California relay) which means you will not be able to provide any comments through the teleconference system.
Step One: Call 1 (866) 952-8437
Step Two: Enter attendee number 683-889-785#
Step Three: Select the # key

Option III: Participate/Verbally Comment via GoToWebinar
If you would like to participate during public comment or provide input on any agenda, you must register via GoToWebinar.

(ADA Assistance – If you would like to verbally comment and need additional assistance, please dial 711 and use the phone numbers provided by GoToWebinar after you have registered for the Webinar)

After registering, you will receive a confirmation email containing information about joining the webinar.

Option IIIA - Registering via a smart device:
1. Register as a participant at GoToWebinar.
2. Attendees must register with their name and email address, then click the Register button.
3. Registration will then be confirmed with the You're Registered! screen.
4. On the same screen, click the blue button that says Tap to Install. On the next screen click the Open button.
5. This will open the App Store to install the free download of GoToWebinar app.
6. Click the Install button.
7. When the app is installed, click the Open button to start the app.
8. A dialog box will appear with 3 options, Add to Calendar, Join Now, and OK. If you are installing the app ahead time, click add to calendar (Please note that reminder emails will also be sent to the email address provided). 9. If you are installing the app at the time of the meeting, click Join Now.

Option IIIB - Registering via computer:

1. Register as a participant at GoToWebinar.
2. Attendees must register with their name and email address, then click the Register button.
3. Registration will then be confirmed with the You're Registered! screen.
4. If you are registering ahead time, click "Add to Calendar". If you are registering at the time of the meeting, click "join the webinar."

Webinar Participation Information

The meeting will begin at 7:00 p.m. To ensure your participation, please login no later than 6:50 p.m. Participants will be muted when they enter the Webinar.

When the Council reaches the Public Comment portion of the meeting, those wishing to speak will be called on one-at-a-time and unmuted by a moderator.

Also, please consider the following instructions:

• Attendees will initially be muted by the moderator.

• If you wish to speak, please use the "raise your hand" tool within GoToWebinar app: and you will be recognized to speak at the appropriate time.

• Attendees will be unmuted by the moderator when it is their turn for public comment.

• Attendees may also need to “unmute” their own device to be heard during public comment

• Public comment is limited to 5 minutes per speaker.

• Please begin by stating your name and address for the public record.


To view a pdf of these instructions with photos, click here.


Senior Resources

The Senior Center is closed to the public but staff are available to answer phone calls at 909-334-3271, Monday-Friday 8am-5pm.

Frozen Meals by The Family Service Association:
The Family Service Association is offering a week’s worth of frozen meals for pick up or delivered to homebound seniors. Seniors must be 60 years or older. Space is limited, to register, please call the Senior Center at 909-334-3271. 


Wellness Checks:

Will be done via phone calls to our participants to check in, assess needs and provide resources.


Case Management
Consultations will be conducted via phone and by appointment. We will continue to assist with Utility and Rental assistance


Transportation
Transportation will be available for Doctors visits and Prescription Drop Off/Pick up ONLY. Appointments and reservation can be made at 909-334-3271.


Serving Our Seniors Program
The Chino Valley Fire District, in partnership with the Chino Valley Fire Foundation, established the Serving our Seniors (S-O-S) program to enable individuals at high risk of contracting COVID-19 to self-isolate. Read the full Press Release here.

If you are a senior or a person classified as high risk living in the Chino Valley and are unable to leave your home for food, medication, or other essential services, we are here for you.

The Chino Valley Fire District asks that you call us at 909-315-8850 or email us at sos@chofire.org with your request for service.



Grocery Stores offering Senior Hours
Albertsons
12013 Central Ave
909-464-1594
Senior Hours 7:00am-9:00am, M-F

Aldi
3840 Grand Ave
(855) 955-2534
Senior Hours 8:30am-9:30am, Tuesdays & Thursdays

Clark’s Nutrition & Natural Foods Market
12835 Mountain Avenue
909-993-9200
Senior Hours 8:00am – 9:00am

Cravings
4024 Grand Ave
909-760-8899
Senior Hours 9:00am-10:00am, M-F

CVS
12101 Central Ave
(909) 591-3911
Senior Hours 8:00am-9:00am Tuesdays & Wednesdays

Dollar Tree
11975 Central Avenue
Special Hours for senior, individuals with pre-existing health conditions, and pregnant women. 8:00am -9:00am Monday – Saturday and 9:00am. – 10:00am on Sundays

Sam's Club
3951 Grand Ave
(909) 548-6173
Senior Hours: 7:00am-9:00am on Tuesdays and Thursdays

Smart & Final
12164 Central Ave,
909-627-7687
7:30am-8:00am

Stater Bros.
6989 Schaefer
909-627-6665
Opens at 7:45am for senior shopping

Stater Bros.
4721 Riverside Dr
909-627-3015
Opens at 7:45am for senior shopping

Superior Grocers
12375 Central Avenue
909-590-5415
Senior Hours 7:00am – 8:00am

Target
5555 Philadelphia Street
909-627-8433
Senior Hours 8:00am - 9:00am Wednesdays Only

Target
3944 Grand Ave
909-465-5804
Senior Hours 8:00am - 9:00am Wednesdays Only

Walgreens
12490 Central Ave
(909) 464-9520
Senior Hours 8:00am-9:00am

Walmart
3943 Grand Ave
(909) 364-1968
Senior Hours 6:00am-7:00am

Chino Valley Fire District Updates

The Chino Valley Fire District stands by its mission of providing exceptional service and safeguarding the community. Fire District personnel want to reassure the public that there will not be any disruption to emergency services. The personnel will continue responding to all emergency calls for service in the Chino Valley.

The Chino Valley Fire District created a temporary page to help answer your questions and address your concerns, visit it here: http://chinovalleyfire.org/312/COVID-19-Information. Valuable information can also be found on the Fire District’s Facebook, Instagram, and Twitter @cvifd.

Business Resources

The City of Chino values its businesses and is making every effort to ensure that those businesses can sustain the challenging times created by the Coronavirus (COVID-19). City staff continue to identify opportunities that may provide aid and help weather the challenges affecting business operations.

For more, please visit the City's Business COVID-19 Resource Page.