Chino City Hall Closed to Public

Effective Wednesday, March 18, Chino City Hall, the Carolyn Owens Community Center, the Neighborhood Activity Center and the lobby of the Chino Police Department will be closed to the public. These are the most recent closures in the City’s attempt to slow the spread of the coronavirus (COVID-19). For a comprehensive list of closures, please visit

In order to continue to serve our community, the City is finalizing a Customer Service Continuance Plan to provide Chino residents and stakeholders sustained services throughout the public closure. The Customer Service Continuance Plan will provide information for accessing the most frequently used and requested City services remotely during the COVID-19 emergency. Once finalized, the Plan, which will be updated as necessary based on federal, state and county guidance, will be posted at .

“While we understand that it will not be ‘business as usual,’ we are committed to supporting our residents and businesses with the quality services they deserve to the maximum extent practicable during this time of uncertainty” said Mayor Eunice Ulloa. “As long as we are able to do so safely for our residents and employees, we will issue permits, review plans, conduct inspections, pick up the trash, treat our water, etc. in addition to providing other ongoing essential services. The community depends on us.”

The Customer Service Continuance Plan will provide phone numbers, emails, and online sources that residents, businesses and stakeholders can access to receive a wide range of City services. We encourage the public to check back for updates, as the plan is likely to adapt to adhere to the quickly evolving guidelines set forth by the lead authorities in the field.

To ensure that Chino community members are notified of critical City-specific information, they are urged to sign up for Chino Notify to receive messages and alerts at

City Manager Matt Ballantyne and City staff continue to actively monitor the situation and will regularly update the City’s COVID-19 page. Future events will be evaluated as guidance information is updated and the status of events, activities, and facilities will be posted on this page and shared via the City’s social media platforms.

For the most up-to-date information on COVID-19, visit the San Bernardino County Department of Public Health COVID-19 webpage at